Delhivery — Unprofessional behaviour and usage of abusive language

Address:

N24-N34, S24-S34, Air Cargo Logistics Centre-II, Opposite Gate 6 Cargo Terminal, IGI Airport, New Delhi New Delhi DL 110037 IN

1. That my clienthad booked a shipment from Mumbai to Lucknow through your concern and the agent who booked the consignment was AnujJaswar, having phone number [protected]. The LR for the shipment was[protected]. My client noticed that the weight of the consignment got raised to One Hundred and Twenty Eight Kilograms whereas in actual the weight for the same was Forty to Forty Five kilograms. My client immediately contacted your concern and informed the same and after several reminder the issue was resolved by you concern.

2. That one of your executive named Ms.Pragnayamohapatra, having phone number [protected] and email id pragnaya.[protected]@delhivery.commisbehaved with my client and communicated in a very unprofessional manner.

3. It is relevant to that, due to the above mentioned fact, my client have several time tried to contact with your organization regarding the aforesaid issue but in response my client have not received any constructive reply from your end.

4. That, despite of that precariousness, my client got noetically agonised for the act and conduct of you by relying upon the mentioned terms and condition of your organization, wherein you have acted like flogging of a dead horse, which is not tenable under law and a clear proof o[censored]nfair trade practice.

5. That by your act and conduct it is proved that de novo you have the malafide intention to harass my client noetically and by the act and conduct of you it is proved that the cause of action is influential and tempered by you to harassed my client intentionally, which causes a severe mental threat to my client to live a peace full life at his own accordance.