Den Cable — Den Cable service

Address:	New Delhi, Delhi, 110075
Website:	dennetworks.com

This complaint is being posted after making several failed attempts to get the proper Den cable services to me.
WheneverI call local cable operator to apprised him for cable service interruptions faced, sometime his phone is off, sometime he picks and tell to rectify but don't rectify it and when called 2 nd time either he disconnects phone or his phone is found off. Sometimes it is their infrastructure problem, sometime their system faults, sometime box at poll is loose and etc. When customercare is called, they tell to resolve complaint in 24 hrs and again these 24 hrs are such that even electricity company brings power back in 24 hrs, so cable services will obviously be corrected in 24 hrs, but again these 24 hrs of complaint are encountered by me every 3rd day. Sometimes I drop a complaint, sometimes I don't put another complaint, because previous complaints are found still open, even when cable services are back. Either Den is smart enough to play with customer via its cable operator & customercare pathetic services or customer is fool enough to keep faith in Den even after endless failed attempts to provide proper services to customer. I don't get any revert on my complaints and when I call customercare next time, I am told that Sir your last complaint is still open, so what is point of 24 Hrs deadline to resolve a problem sincerely and is it expected by customer to drop a complaint every 3 rd day for interruption in services which involves frequent breaks in cable service(atak atak ke cable ka aana), no cable for 2 hours or more, non acknowledgment of complaint to local cable operator, non addressal and resolution of complaint made via customercare . If Den deal with its customers this way, then I don't see any hope for Den services. Request to resolve it on priority basis as it has been a prolonged issue which is not resolved by cable operator and customercare as well.

Varun
Den box no. :[protected]
Address: B-267, Pocket-2, DDA plots, Sector-19 Dwarka, New Delhi-110075
Mob no.: [protected]