Denadn — poor customer service

Address:

New Delhi, Delhi, 110008

I have been a customer of your cable company from the past 7 years, so far the services have been impeccable, but recently i encountered some really poor customer service from last year.

I noticed that i was charged for feb month of rs 300/- hence your customer care representative assured that the channels will come till 28th of this month (Feb 2019), since yesterday channels are not working, expect news channel available. What about the other channels?

I mark a complain to the representative so that cable repairman the repairman failed to make it on the said date. Even after clearing my busy schedule, worst of all was that he was completely unapologetic about it.

I am very disappointed with the poor service, and am contemplating a change in my cable service provider. I had received great service earlier, but this incident has really left a bad impression on me. I hope that you look into the matter immediately.

Thank you for your co-operation, and i hope such incidents will not be repeated.

Thanks