Dg Shipping — my cdc request is rejected

Address:

Kollam, Kerala, 691003

My cdc request is rejected due to not uploading the medical certificate appendix v.
But while i was applying, the system is only asked for appendix iv. So apparently i uploaded appendix iv.
Now my application is rejected due to not uploading appendix v.
How could it be rejected due to not uploading appendix v, when there no field in application to upload appendix v?
It doesn't make any sense.