[Resolved] Dhamaalshop.com — Complaint regarding no mail or not delivered my order.

piyush lakhotia

from Kolkata, West Bengal

Address:	Kolkata, West Bengal, 700007
Website:	DhamaalShop.com

Name: - piyush lakhotia
Add: - 39, burtolla street,
Kolkata: – 700007
Mobile no: - [protected]
My mail id: - [protected]@gmail.com
Subject: - complaint regarding no mail or not delivered my order.

Dear sir,
I have booked a combo of sandisk 16 gb memory card+earphone+charger inr 99.00 each on dated 11/05/2016. My payment has been deducted from my debit card but till date i haven't get my product i have send many mails but they are not responding, even i call on [protected] / (+91 [protected] (24x7). Dhamaalshop customer care not respond my mails & contact number also. Many times but no answer, i think it’s a fraud company... And contact me on my mobile number or my mail id as soon as possible.
Booking date: 11.05.2016.
My order id: ds50011
My tracking number: pending
Kindly check the status of the mail or i should have to complaint in consumer care regarding this issues.
Please check as soon as possible.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Nov 3, 2016

Complaint marked as Resolved

DhamaalShop.com customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2016

DhamaalShop.com Customer Care's response Dear Sir,

This is in regard to your order no DS50011 which you placed with our company Dhamaalshop.com on the[protected]:04 PM.

We sincerely apologize to you for the delay in delivery of the products you order is Cancelled and yours amount get refunded through bank. Due to irregularities in the manufacturing department, this inconvenience has been caused to you. We are also flooded with a large number o[censored]nexpected orders this that month and all this has led to this delay. If you have still not received amount we request you to please visit your nearest branch along with the details which you have received while placing the order and request you to raised the charge back sheet the bank will refund your amount with in a TAT.

We are trying our best to minimize the delay as much as possible to reduce your trouble. We have equipped our departments with more number of staffs to make much better business for ours valuable customers.

Thanks & Regards,
Govinda B B K
Customer Care Team
Dhamaalshop.com
+91 [protected]