[Resolved] Dhamaalshop.com — Non-receipt of prepaid order no. ds57146

rajendragulati

from Delhi, Delhi

Address:	New Delhi, Delhi, 110020
Website:	www.dhamaalshop.com

I have purchased few items online from Dhamaalshop.com and made payment through credit card on 29.08.2016 and received the confirmation of placing the order. In addition to cost of item they have charged Rs. 750/- as shipping and handling charges. But, So far i have not received any information. Even i sent mail to them at their customer care e-mail id i.e. [protected]@dhamaalshop.com. But no response they are giving. I think they are fake and running fake sites and getting payment because some people making pre-payment but not dispatching items to them even charging shipping charges. I tried to contact their customer care number but when you choose option 'to talk to dhamaalshop.com customer care' phone got disconnected. They are making all people fool. They must be punished under Cyber Crime Act and Cyber Crime Cell should examine their site and take strict action against the company.

Rajendra Gulati
Mobile No. [protected]

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Sep 15, 2017

Complaint marked as Resolved

No resolution of my complaint so far

DhamaalShop.com customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2016

DhamaalShop.com Customer Care's response Dear Customer,

This is in regard to your order which you placed with our company Dhamaalshop.com.

We sincerely apologize to you for the delay in delivery of the products. Due to irregularities in the manufacturing department this inconvenience has been caused to you. Your’s order is Cancelled and yours amount get refunded through a bank. We are also flooded with a large number o[censored]nexpected orders this that month and all this has led to this delay. If you have still not received amount we request you to please visit your nearest branch along with the details which you have received while placing the order and request you to raised the charge back sheet the bank will refund your amount with in a TAT.

We are trying our best to minimize the delay as much as possible to reduce your trouble. We have equipped our departments with more number of staffs to make much better business for ours valuable customers.

Thanks & Regards,
Govinda B B K
Dhamaalshop.com
Customer Care Team
+91 [protected]

Sep 15, 2017

Updated by rajendragulati I need my money back