Dhamaalshop.com — Product Not delivered after making Payment

Address:

Address: Vivekanand Park, New Pataliputra, Patna - 800013

I have placed online order for (Renewed) Samsung Galaxy S21 Ultra 5G (Phantom Silver, 12GB RAM, 256 Storage) at the company's website www.bookmysale.co.in. The Order was placed on 9th August, 2023.
Payment for the said product was also made through the Credit Card. Amount Paid is Rs 2899/-

I have been trying to reach the company officials, but the phone is not reachable. I have sent them emails asking for an update on the order fulfillment. Each time i have sent an email, i get auto response stating that as per the delivery policy, the product will be handed over to the dispatch team within 7 - 15 days from the date of order placement.

Already 11 days have passed but there is no update on the product delivery.

I am attaching herewith the photocopies of the email communication and order confirmation.

Request you to kindly help me get the product delivery or refund of the amount paid.

The website link from where the purchase was made is as under:
https://bookmysale.co.in/collections/renewed-smartphones