[Resolved] Dhamaalshop — I have not recd my product till now

Hemant Tak

from Cuncolim, Goa

Address:	Mumbai City, Maharashtra, 400069
Website:	Dhamaalshop

I buy Videocon 32" HD LED TV dated 10/05/2016 but till now i m not my product
and i also many time call and mail to Dhamaalshop but i m not recd any update and i paid monry already i dont know how i recd my money if i m not recd product soo plz help me, i hv recd below maild from dhamaalshop.
Dear Shiben,
Thank you for placing an order with www.dhamaalshop.com.

Use the coupon code 758075 & get 250 cashback on Branded Deal Category only .

We are processing your order and will let you know through email when we ship the same to you. The email will also include your Courier Tracking ID and link to help you track your order.
If you have ordered more than one items, we may deliver them in more than one shipment (at no extra cost to you).
For further queries regarding the order placed, you can call us at [protected] (24x7) or you can email us at [protected]@dhamaalshop.com.

Please find below your order information:

Date[protected]:06:01

Shipping address
Shiben Sheth
7, Manisha Bldg, 3rd Floor,
MUMBAI, 400058
Maharashtra, India

Billing address
Shiben Sheth
7, Manisha Bldg, 3rd Floor,
MUMBAI, 400058
Maharashtra, India

Items Ordered:

Videocon 32" HD LED TV(Luck by chance offer) INR 6, 599.00 each

Subtotal : INR 6749.00
Shipping : INR 150.00
Discount : 0.00

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Nov 4, 2016

Complaint marked as Resolved

DhamaalShop.com customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2016

DhamaalShop.com Customer Care's response Dear Sir,

This is in regard to your order no DS49793 which you placed with our company Dhamaalshop.com on the[protected]:36 PM.

We sincerely apologize to you for the delay in delivery of the products you order is Cancelled and yours amount get refunded through a bank. Due to irregularities in the manufacturing department, this inconvenience has been caused to you. We are also flooded with a large number o[censored]nexpected orders this that month and all this has led to this delay. If you have still not received amount we request you to please visit your nearest branch along with the details which you have received while placing the order and request you to raised the charge back sheet the bank will refund your amount with in a TAT.

We are trying our best to minimize the delay as much as possible to reduce your trouble. We have equipped our departments with more number of staffs to make much better business for ours valuable customers.

Thanks & Regards,
Govinda B B K
Customer Care Team
Dhamaalshop.com
+91 [protected]