DholDhamaka.com Retail Pvt. Ltd. — Order not received. order no[protected]

Address:	New Delhi, Delhi
Website:	www.dholdhamaka.com

I have ordered On 17 September 2015, Some party items, As i have not received my AWB Number on 19th September 2015, Started calling, On their customer care number [protected], "The phone was switch off or out of range" was the response i got for the full day. I taught it might be off because it was Saturday. So i mailed them starting that I have not received the AWB No, They responded a Ticket no 8476. with mail DholDhamaka.com Retail Pvt. Ltd [protected]@dholdhamaka.com via freshdesk.com Sep 19 (9 days ago) to me Dear khurshid, We would like to acknowledge that we have received your request and a ticket has been created with Ticket ID - 8476. A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours). Please note that all the shipments leave our premises within 24 hours of payment confirmation. You can start tracking your shipments at www.BlueDart.com using the respective AWB number sent to you in email. To view the status of the ticket or add comments, please visit http://dholdhamaka.freshdesk.com/helpdesk/tickets/8476 Thank you for your patience. Sincerely, DholDhamaka.com Support Support Team DholDhamaka.com Support powered by Freshdesk 8476 As i have not received any call, then on 21 Sep 2015. i again started calling it was ringing, but no one responding. So again i messaged them The messenger was online this time, but they were also not responding to my message, but sent me another Ticket no 8484. With mail DholDhamaka.com Retail Pvt. Ltd via freshdesk.com Sep 21 (7 days ago) to me Dear khurshid, We would like to acknowledge that we have received your request and a ticket has been created with Ticket ID - 8484. A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours). Please note that all the shipments leave our premises within 24 hours of payment confirmation. You can start tracking your shipments at www.BlueDart.com using the respective AWB number sent to you in email. To view the status of the ticket or add comments, please visit http://dholdhamaka.freshdesk.com/helpdesk/tickets/8484 Thank you for your patience. Sincerely, DholDhamaka.com Support Support Team DholDhamaka.com Support powered by Freshdesk 8484 I taught they had promised the items with in 5 days let me wait for 5 days then call back. Then on 23 again i called it was ringing but no one responding. So again i messaged them saying them that the items have not reached. they gave me another ticket no 8509 with mail DholDhamaka.com Retail Pvt. Ltd via freshdesk.com Sep 23 (5 days ago) to me Dear khurshid, We would like to acknowledge that we have received your request and a ticket has been created with Ticket ID - 8509. A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours). Please note that all the shipments leave our premises within 24 hours of payment confirmation. You can start tracking your shipments at www.BlueDart.com using the respective AWB number sent to you in email. To view the status of the ticket or add comments, please visit http://dholdhamaka.freshdesk.com/helpdesk/tickets/8509 Thank you for your patience. Sincerely, DholDhamaka.com Support Support Team DholDhamaka.com Support powered by Freshdesk 8509 Today Again I tried calling them, The Phone is ringing, but no one responding . So i mailed them. But They again send a new ticket no 8541 with mail DholDhamaka.com Retail Pvt. Ltd via freshdesk.com 11:28 AM (2 hours ago) to me Dear khurshid, We would like to acknowledge that we have received your request and a ticket has been created with Ticket ID - 8541. A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours). Please note that all the shipments leave our premises within 24 hours of payment confirmation. You can start tracking your shipments at www.BlueDart.com using the respective AWB number sent to you in email. To view the status of the ticket or add comments, please visit http://dholdhamaka.freshdesk.com/helpdesk/tickets/8541 Thank you for your patience. Sincerely, DholDhamaka.com Support Support Team DholDhamaka.com Support powered by Freshdesk 8541 Their Physical address is as follows Physical Location: DholDhamaka.com Retail Pvt. Ltd. Building Number: 514, 2nd Floor, Near Govt. School, Ghitorni, MG Road New Delhi - 110030 India Please help me with this as if they cannot ship my order atleast they can refund my money at the earliest .