[Resolved]  Nikon — Regarding to my L-37 NIKON Camera

Dear sir SUBJECT:- Regarding to the Harassment of my consumer right Against NIKON INDIA LTD , RB ZONE UJJAIN[protected],VISWAKARMA DIGITAL INDORE([protected]) I had purchased a digital camera(NIKON_L-37) from R.B. Zone Ujjain on date 23/07/2013 And I found it dead on date 03/08/2013(Just After 10 Days) when I used it first time after the day of purchase. I immediately complained (05/08/13)about my camera to R.B. ZONE Ujjain and they receive it to me and assured me that within 10 days it will repaired without any cost (because product was in guarantee period)after three days when I discussed with them to know about the status of my camera they replied me that your product is dead due to the battery leakage problem so warranty elapsed and you have to repair it on your own cost when I asked to them about the estimate of repairing then they gave me land line no and mobile no of service centre indore([protected],[protected] When I discussed on mobile no [protected] (VIshwakarma _digital Indore)they told me that the motherboard of the camera has to be changed and its approximate cost is about 3300 Rs (whereas the cost of new camera is 4800 with all Accessories) when I requested them to mail me about the photo and estimation about my camera they simply deny and demanding to me an extra charge of Rs 250 for it .Though later on date 31/08/13 they email me estimate free of cost. Again I discussed with R.B. Zone that I used only that battery which is supplied to me by you how a battery is expected to leakage in 2 hours(I inserted battery just before 2 hours ) so somewhere either It s your fault or companies fault to supply me wrong battery and you have to take responsibility of it and discuss matter with company. That time they agreed and they also assured me that most probably your camera will be replaced but it will take some time so please wait. When on date 30/08/13 I contacted with them they told me that our proposal for the replacement of camera is rejected but just don’t care we will discussed with company about some concession and they assured me that very soon company will make contact with you about concession they also gave me some mobile no( sales manager Nikon Mr Mahesh [protected]) when I discussed to Mr Mahesh he simply denied that sir we don’t have any such rights. And we can’t help you Now no one want to take any responsibility of my camera This is my mental, physical and financial harassment and again this is the Exploitation of my consumer rights .Please help me Prof Pooja saxena Assistant Professor ) [protected]