Digitlogics — Non refund- cancelled air ticket

Dear Sir, this is to bring to your kind attention on the harassment meted out by Air Vistara to its passengers.

1) My wife had booked a ticket with Air Vistara for travel on 15th October 2016 from Delhi to Kochi
2) The airline was charging 40% higher than other available airlines at that time, still we booked at Air Vistara since we thought its a reputed airline and will provide value for the extra fare being charged by them.
4) Unfortunately the air line has treated the passenger quite badly -
5) As you may be aware the traffic conditions in Delhi, despite our leaving home for airport, which is just 30 minutes away from our home, we could reach the airport 30 minutes prior to its departure
5) My wife was travelling alone and pleaded with the airline staff to accomodate her in the airline since it was no fault the passenger to reach late
6) Over and above denying the passenger for travel in the airline, they have declared the passenger as "NO SHOW" and wanted to eat away the entire fare

My repeated requests to the airline for the fare refund has fallen in deaf ears - as an apppelate authority for airline I urge your good office to intervene in the matter and instruct the airline to refund the full fare back to me.

Looking in anticipation that your good office will end the high handedness of these private airlines.

MY COMPLAINTS TO DGCA AUTHORITIES, MINISTRY OF CIVIL AVIATION, APPALETE AUTHORITY ETC IS IN VAIN