Dear Sir,
This us to bring to your notice that I had given my car RITZ LXi for repair after meeting an accident at your dealership MY Car, Bhopal on 15/10/2014. After comprehensive initial check up and job card opening,
the dealership had given me a delivery date of 15/11/2014, but I received my Ritz car on 16/01/2015 (a surprising delay without any reasons from dealership), that too after lots of follow ups from my side and poor response and non professionalism shown umpteen number of times from dealership..
Here I would like to bring to ur notice that they had charged Rs 1 lac 24 thousand for the same, but the surprising thing here was after paying such a huge amount I did not received the vehicle in top condition.
following things were lacking in work
# the back light of left side was found broken on delivery
# the battery was fully discharged, the car was not even in a condition to start. When it was handed over, the battery was fully charged and at least after complete repair you expect a car to start and battery to function. I had to give it for charging now to at least get my car started..
#coolent was leaking in the compartment. Need to check if its a leakage? If not, is the car not supposed to be even washed properly before delivery. If yes, what has the dealership done?
# central locking not functioning
# central locking remote which I have given them at the time of car submission was missing
# cover o[censored]tility box on desk board was not fitted
# alignment of both front doors was not proper. There is a mismatch which is evident even to naked eyes..
# neither the seat cover were fitted properly nor the lock hook of back seat belt were installed properly
# the glass and fibre parts were not cleaned properly after painting
# the liner of side glasses were neither changed nor polished
# the door lock of left back door is not functioning properly
# car was not properly cleaned from inside
# mud flap of front right side was missing
# engine oil level was also low although they have charged me for the same
Apart from this they had not properly oiled and greased the parts and had not serviced the vehicle
Sir, here I like to bring one more thing to ur notice that the dealership had done one more accident of my vehicle during this period on 15/12/2014 and had put forward the claim for the same in insurance company in my name by filling the claim form in my name with my fraud signatures, showing that the accident was done by me while I was driving the same car, but since I got my vehicle from dealership on 16/01/2015 so I did not have any idea regarding this accident.
This thing of double claim and accident was only brought to my knowledge from the insurance office.
Sir I am feeling cheated by a Maruti dealer who cares nothing for the customer.
I request you to take necessary actions in this case and take care of all my concerns to my satisfaction.
The details of my vehicle
Ritz car petrol
Reg no MP -09 CG 2864
Engine no K12MN4021608
Chassis no MA3EDKD1S00159067
Serving dealer - MY CAR (BHOPAL) Pvt. Ltd.
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