[Resolved] Dna Newspaper — non-receipt of newspaper for the last 2 days for trivial reason

Pratima Pillai

from Mumbai, Maharashtra

Address:

11th Floor, Tower 3, India Bulls Finance Centre, Senapati Bapat Marg, Elphinstone (West), Mumbai, Mumbai City District, Maharashtra, India, Mumbai City, Maharashtra, 400013

Hi,

My bno of dna subscription is 6031568

My vendor c46v0031, is not delivering my newspaper for the last 2 days.. He is asking me to give the coupons for the whole year upto dec ' 19 to which i refused. I have given him the coupons of jan to which he has not given written acknowledgement.

The company clearly has stated that i have to hand over the coupons on the due date and not earlier.. Where does the question of handing over the entire year's coupons arise?

I complained to dna office and their executive is saying give all the coupons he is asking.. Hence i approached the forum..

Kindly sort this issue for me.

Thanks and regards.

Pratima pillai

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Mar 30, 2019

Complaint marked as Resolved

DNA Newspaper customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2019

DNA Newspaper Customer Care's response Dear Subscriber,

We apologize for the inconvenience caused to you.
We have forwarded the issue to higher authority on the priority basis to start the Newspaper at the earliest.

Thanks & Regards,
Team DNA

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Comments

Pratima Pillai

from Mumbai, Maharashtra

Dear Subscriber,

We apologize for the inconvenience caused to you.
We have forwarded the issue to higher authority on the priority basis to start the Newspaper at the earliest.

Thanks & Regards,
Team DNA
________________________________________________________________________________...⇄

Hello,

Today is the 6th consecutive day since my newspaper is not delivered... What do I do of the rest of the coupons? Pooja?

And for how many days am I to continue without a newspaper?
I am writing a letter to the Editor of DNA and other Newspapers like Times, Hindustan Times, Hindu..

6 days and the complaint is not resolved..

Pratima Pillai

from Mumbai, Maharashtra

Today is the 8th consecutive day since I have not received my newspaper.. The Customer Service Dept does not respond or reply to my mails inspite of repeated reminders..

What sort of customer service is this? Kindly return my money back.. I don't want to deal with you..

Kiran Eknath Mahajan

from Mumbai, Maharashtra

The check we submitted for DNA newspaper coupon has been cleared last month. But they have failed to send the coupons till date. We would like our money back. This happens almost everytime we apply for DNA coupons. I would like to cancel the coupon and my money back as soon as possible in my account.
Thank you.