Dot Cabs India — Total failure of dotcabs to keep up confirmed bookings.

Address:

500094

This morning around 0900 hrs. I booked a cab. For travel from defence colony to attapur. At 1300 hrs. Today, the 26th. The booking was confirmed vide message received at 0947 hrs. The booking no. Is. Is b000700 (Indica 2hrs 25 km.) 26 may 1300.
Hoever, there was no confirmationof the driver details upto 1245 hrs. When i rang up i was informed that the details will be sent. There was a message reportedly from dot cab office on mob. No. [protected] at 1306 hrs. To say that the vehicle is delayed and it will report by 1330 hrs. I triedto confirm on this no. At 1307, 13.17 etc. But there was no reply i tried your no. [protected] from 13, 08, 1317 and 1324 hrs only to be assured that the vehicle will report within 10 minutes etc. This has never happenned. I then rang up toconfirm/cancel the booking. But was assured that the vehicle is on the way. When it did noti happen, at 1400 hrs. I asked for cancellation of the booking as you have failed by more than one hour and i lost my appointment scheduled for 1415 hrs. I was i was on my moble for more than 15 mts. Then a message comes at 1404 hrs. To say that the booking is cancelled at my request. Message comes at 1404 hrs..
Please note that the booking is cancelled because of your failure and i had to incur an additional expenditure of six hundred rupees to drop my daughter-in - law who was travelling by flight after collecting the belongings from attapur. She had to run and catch the flight.
In addition to mental worries and strain at the age of 84 years, additional unwanted expenditure on transportation by urgent means and mobile charges, this failurure on your flight has to be compensated in full by dot cabs together with an apology letter for the inconvenience caused to customers whoi always relied on your service,
Please respond at the earliest with the action taken.

N. R. P. Rao & natasha plot no. 817, defence colony, sinikpuri -500094
Moble no. [protected] land line:[protected]. E=mail : [protected]@gmail.com