Dr B. R. Ambedkar University — All Degree

On dated 06/07/15 I have applied for my degree of BSc . but still I did not get my degree.
BSc roll no. 85584, Year 2003, college- Ganjdundwara college, When I applied for degree. I got application id that was C-34451.
On my roll no. a different person was in record but on demand of BSc incharge( Ravendra pratap singh). I saw him all docs and he was satisfied and that time he allotted me provisional degree. and promised me to send my permanent degree by courier within one month.
I think someone was doing government job using my enrollment no. that's why he is not generating my degree. Please solve this major problem.