Dr B. R. Ambedkar University — regarding my bhms degree

I have completed my bhms in 2007 from state pt. J. L. N. H. M. C, kanpur and it's affiliated with dr. B. R. Ambedkar university, agra. After completion of my course i got provisional degree. After 3 years i tried to get my degree certificate and in 2010 i deposited fees for my degree certificate two times but i didn't get certificate even i didn't get any response from university side. As per my knowledge many students are facing this problem. Please suggest me how can we get our certificate.