| Address: | Bangalore | | Website: | drivezy.com/Bengaluru |
I had booked the vehicle on 11th sep 2021 at 1.02 pm. In app it was showing KA03AF2242 TATA HEXA is booked but due to damaged seat, uncleaned exterior and interior, stepney issue, i refused to take so the location manager/executive gave other vehicle KA03AF2236 TATA HEXA even this vehicle was uncleaned seats and poor indoor maintenance.
After i pick the vehicle i went to fuel station to refill the fuel after fuel refill the ignition failed and vehicle did not start, i called "PRADEEP" (location executive) to check on this, he is said there is some problem in battery connection so that needs an adjustment/repair, i called nearby garage guy to fix the problem.
After driving 10km KM i notice continuous message in the vehicle screen showing "SERVICE NOT COMPLETED 29457KM" IMMEDIATELY i called "PRADEEP" and complaint about this but he said that it is vehicle screen problem and the vehicle has been serviced regularly and vehicle has no problem.
On 12th Sep 2021 at 10.30 PM i was coming back to bangalore in kumbalgodu mysore road high, Suddenly the vehicle brake failed, i somehow managed to stop the vehicle. As I was with my family, my luck escaped without any disasters.
It was around 10.30pm I contacted the location executive for help but he said he cannot send or arrange any vehicle at the moment.
At midnight in highway it was horrible situation with family and kids, i managed to get vehicles and reached reached home by 2.30am
This shows that the vehicle was not maintained and regular checks were not done and after I initially complained that but proper action was not taken, the company or the franchise doesn't bother about the customer safety. Was this information helpful? | 
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