Drs Agarwal Packers And Movers — goods not received. unprofessional

Address:

Chennai, Tamil Nadu

G. C number: 4571024

Date of loading from home guwahati 8th april.
Very poor service. Have not received consignment yet. 2 point delivery. Right from the time of calling for estimate till today it is hassling and stressful. My grievances in order:

1. Mr. Gajendar came very late for estimate when called.

2. Started packing 3 hours late from promised time.

3. Came with insufficient packing materials.

4. Tardy packing and very unprofessional behaviour by mr. Navin singh so called supervisor. He came very late and very rude.

5. The consignment was not shipped for till 18th april 2018. Repeated calls to call centre fell on deaf years. Call centre executives also did not give proper information. Very poor response.

6. Yesterday 1st may 2018 we got a call from mr. Ram from chennai that our goods have arrived and will be delivered today 2nd may 2018 in the afternoon.

Still not delivered. After repeated calls to mr. Ram he said there is nothing mentioned about 2 point delivery (For the first 3 calls he said it's loading.. Then he said it's loaded but problem with vehicle... Then 4th call he said 2 point delivery not possible). Whereas the guwahati people said it will be a two point delivery. Finally as spoken to mr. Gautham ([protected] - guwahati) 2 point delivery to valasaravakkam and vadapalani will be arranged as agreed during the time of booking and shipping.

Our goods haven't reached yet due to this highly unprofessional, slack behaviour of drs agarwal packers group. The least we expect is a speedy response and action failing which we have to think of other measures.

We are with transferable jobs and have always patronized drs agarwal packers but will have to reconsider if we should use this service in future.

Arun samuel frank / jannet