DSL Packers and Movers — Goods not delivered nor paid for

Address:	Pune, Maharashtra, 411097
Website:	dslpackersandmovers.in

I have booked goods movement through DSL packers and movers from pune to bhubaneswar on 24 nov 2016 (bill no LR/264). One Girl lady bird cycle not delivered while transporting from Pune to Bhubaneswar during delivery of goods around 30 nov. The cycle costed me Rs 5500. DSL also charged Rs 5880 as insurance fee but not provided valid document for insurance on goods delivery as promised. Opon calling executive, ([protected], [protected]) the executive gives abusive language denting sentiment. some time he express to collect it from pune and other time he says to collect from near by location. Total refundable claimed to be 11380 plus penalty and interest. I have all valid documents to prove. Paid total fee of[protected] as cash and 28000 cheque axis bank no 412726 taken in unknown individual name).