| Address: | New Delhi, Delhi, 110008 | | Website: | www.durian.in |
To
Mr sanjay dokania
Md
This is to bring to your notice the blatant dishonesty and consumer mockery being done by the durian new delhi office.
Our sofa set developed cracks and was torn at the seats. Note that the same sofa set had been earlier repaired by the durian delhi center. This time we were told that since the 5 year warranty had expired we would have to pay for the repairs. We agreed and mr sp agarwal sent us a letter with the leatherette material which would be used to change the 3 seats on the sofa. We selected p-01 and agreed for the 11, 000 cost which was quoted on the pretext of changing the 3 seats. (See attachment 1)
On 13/07/2016, the sofa was collected from our premise (See attachment 2) and 50% of the amount i. E. 5500 was collected from us as advance payment.
Today, i. E. 20/7/2016 the repaired sofa was delivered. To our surprise! There had been no change of the seat material. The torn part was stretched and resewed giving the sofa a weird look.
When i asked about the bill to show the final amount and the work done, the answer that i got is that there is no bill for repairs! Can you believe that!
When i called mr aggarwal, he was adamant that the seats have been changed.
I took pictures of the dust and debris in the folds of the seats to show him that he is lying. After that he changed his story and said that the cushions under the seat have been changed. This is blatant dishonestly and unacceptable behavior from a company of your repute. We have 8 sofas from durian for our home and office and i am extremely disappointed with the treatment that the consumers are getting from a brand like you.
It is a clear case of cheating the customer and telling lies about the work done. This is just unethical business practice and i hope someone would be able to look into the matter soon and refund our money for the disgusting service and harassment being meted out to us.
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