Durian Industries — Defective leather of durian sofa purchased

Address:	New Delhi, Delhi, 110088
Website:	Www.durian.in

Leather 3+3+2 sofa was purchased from durian kirti Nagar, Delhi with 5 year warranty.Leather of sofa has started showing severe damage and quality issues. Refer to enclosed some pictures. There is a leather manufacturing defect. Product is with 5 within years warranty and was purchased 3 years back. Bill enclosed below, delivered after a 1-2 month of the date mentioned. Complaint No 450947 is raised. Durian was called many times for wrinkles an deteriorating quality. Reliability and good quality claimed by Durian is a big question mark. Despite the product being in warranty and manufacturing defect of leather Durian representative expects customer to pay for the low quality leather, transportation etc. Moreover he is not interested to provide proper colours for replacement. Wondering is that what brand Durian Stands for ? Also is that what Durian claims to be a Trusted Brand ? They also claim to have High quality product, Is that what the quality is ? Hope there are responsible people sitting in Durian who can reinstate the faith of customer in the brand Durian . Amit Mittal [protected] Sent from my iPad