Dear Sir,
I am a Senior Citizen, who is currently staying in rented accommodation since I unable to move into my own accommodation because of the actions of Durian Industries Limited. (GST No.: 27AAACD1698N1Z6 - PAN No.: AAACD1698N).
I have purchased the main doors of my house for Rs. 1, 76, 880/-, in response to Durian's quotation/Estimate Ref No: GRD[protected]R0. The amount paid by me included Delivery and Installation of the Doors, amounting to Rs. 17, 400 + applicable taxes.
The doors were delivered to me vide Document No. DIL 2223GRD0043 Dt[protected].
Inspite of a period of over 35 days, and my repeated reminders, the installation of the Doors have not been completed. My house has been ready for occupation, but you will agree that I just can not move in without the main door.
Executive : Namdev Panchal- (Contact no. : [protected] / [protected]), who was assigned to take care of my order, disconnects my calls and if I am able to speak to him by calling from a new phone number, he simply says that the matter is not in his hands and he has to speak with his superiors officers and revert.
Now I may have no choice but to take the following steps :
1. Report the matter to all the prominent newspapers showing the apathy of Durian towards the customers.
2. Share my plight on all social media outlets including Facebook, WhatsApp, Twitter, Instagram etc, telling prospective customers to be aware that this can happen to them also.
3. File a case with Consumer Courts showing that my inability to move into the house has caused me mental agony and considerable financial loss.
The above actions will be accompanied by all the relevant documents and WhatsApp Chats, which will prove my suffering at the hands of Durian Industries and its executives. All the relevant documents will prove that I have in fact been subjected to gross maltreatment and misrepresentation.
You would agree that I am taking these actions, as a last resort having exhausted all possible options and I will not be responsible for the damage to the Brand and reputation of Durian Industries.
Regards,
Rajeev Bhaskar Sahi
Durian Customer ID : CUST-GRD-0112
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