[Resolved]  Durian Industries — Product (sofa set) stitching work not proper

Address:

Indore, Madhya Pradesh

Sir, I purchased sofa set from your company's indore outlet on dtd.13/10/2013 which is under guarantee for one year & under warranty for five years but not more than ten months passed the handrest portion of one of the piece of purchased sofa set leatherette stitching was removed. Today it was stitched in very haphazard manner by the person sent from your outlet. The photos of stitched portion are attached herewith for your kind consideration and the employee who came for the repair work is saying that this work could be done in this way only if you want better work to be performed on damaged portion the piece should be sent to our workshop which will take at least one month to be get repaired & the cost will be born by purchaser. As it is been disclosed to me while purchasing that within one year if any product fault comes to the notice, then the product will be replaced if not repairable to its original finished as for first one year it is under guaranty. Sir, it is humbly requested to do the favour in the best possible way as at the time of purchased i was convinced by your salesman at indore that i am purchasing the product from india's best customer friendly company in furniture making. But the first experience received by me is very depressing. Sir, with this complaint herewith i am attaching the photograph of damaged portion of sofa set & copy of bill herewith for your favourable consideration please. (N. S. Parihar) Inspector/rpf/crime branch Western railway Mob. No. [protected]