| Address: | 700055 | | Website: | www.durian.in |
I had bought 1 set bedroom furniture on 08.01.2012 which includes 4 doors wardrobe from durian company at kolkata. recently wardrobe got damaged due to water leakage from bathroom wall. immediately on 18.07.2016 i contacted with a person of durian office at kolkata at his moblie no.[protected] and requested him to send persons to repair the same on extreme urgent basis when i was told to send him my residential address and assured me to send their person on the very next date. i accordingly sent the address through sms at his number. surprisingly till today he has not sent any person to inspect or to repair the wardrobe. since 18.07.2016 we waited with expectation that company must send someone at our place but uptil now none visited. today i. e. 23.07.2016 when my wife contacted him he told her that one of their staff has called me today at morning but fact remains i haven't received any call today. he also misbehaved with her. then i personally talked to him at his mobile and asked him as to why he did not send any person and why he lied to my wife. on such query he became furious and misbehaved with me and declined to send any person to me and threatened me with dire consequences if i make any complaint to the company.
So, you are requested to take appropriate action against such errant staff of you company situated at salt lake, kolkata for his unprofessional attitude and for playing with customers sufferings and mental agony and let me know about your action or else i shall have to approach court of law for deficiency of service of your company.
And please send your staff to my place for repairing my furniture within tuesday without fail.
Regards
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