Duroflex — Bad mattress and denied warranty

Address:

Bangalore, Karnataka

I purchased a Puff Mattress on 1st Aug 2013 and the mattress quality is not very good, mattress has converted into a sine wave mattress ... it has suppressed on all the locations where a constant load is applied, My warranty card says a warranty of 2 yrs so i called the retailer and he asked distributor to visit my place ... Fortunately i have been visited by one of the busiest person on this planet who attended atleast 5 calls on his short duration stay of 5 mins, and his feedback as i Quote is "THIS IS A LOW DENSITY MATTRESS AND THE LIFE OF THIS MATTRESS IS 1.5YRS AND HENCE THE WARRANTY IS ALSO 1.5YRS, I CANT DO ANYTHING ABOUT IT" ... Mr Praveen from "The mattress shoppe" #[protected] ... My warranty card says 2 yrs but he is adamant that warranty is 1.5 yrs and product life is over if you buy new mattress worth 13000 INR i can guaranty 5-7yrs warranty ... this is ridiculous ... This distributor guy is useless fellow ... first you provides a useless mattress which goes down in warranty period and now along with a huge ATTITUDE you lie on my face regarding warranty ... SHAME SHAME SHAME ...