Dutyfree Mobiles — selling duplicate / counterfeit products made from cheap materials

Address: Mumbai City, Maharashtra, 400026
Website: www.dutyfreemobiles.com

I am from jaipur. I saw a mobile phone ad of nokia e52 on olx.in. Seller is from mumbai. Seller has mentioned on ad that the nokia e52 phone is 100% brand new. So i ordered a phone from him by cash on delivery and paid rs 4500. When i checked the phone i found that the phone was a duplicate and counterfeit copy of original nokia phone made from very cheap materials and battery was also not included.

When i tried to contact him to get me a refund or replacement, he denied and was not ready to refund my amount. He was blaming me for each problem.

Dealer name: raaj,
Shop address: mobile link, shop no 132, heera panna market, near haji ali, mumbai - 400026,
Tel no: [protected],
Mobile no: [protected]

I have registered a complaint with reference to number ts1334 on olx.in against the seller. I want olx to block that fraud seller so that other buyers can save their time and money.

Seller can not be trusted so please avoid cash on delivery purchase with seller. He has most of his stock of fake copy of original ones.
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DutyFree Mobiles customer support has been notified about the posted complaint.
 
5 Comments

Comments

Dear Ashish,

Greetings from team OLX!

Thank you for sharing your concern with us and we regret the inconvenience caused to you.

We completely understand your concern, however, we have immediately forwarded your concern to our concerned team so that that can investigate the matter and take appropriate steps on the same.

We appreciate your patience and understanding in this matter.

As always, feel free to contact our Customer Support at [protected]@olx.in, if you have any questions or doubts.

Thanks,
Team OLX!
ashish580839's [Complaint's author] reply, Oct 4, 2017
Hi olx india,

how long will it take to process this matter ?

What information do you need to take further action against the seller ?

Thanks,
Ashish
Dear Ashish,

Thanks for contacting OLX again!

We understand your concern and would like to help you expedite the matter!

Please note that the best possible way through which we can help you is by providing the details of the accused user to Police, who in turn can help you in catching him.

So would request you to immediately file a police complaint against the accused and ask the police to contact us, so that he can be caught as soon as possible.

Rest assured, we will provide full support in this regard for the investigation. The police can reach out to us at [protected]@olx.in.

We look forward to assisting you.

Regards,
Team OLX!
I am not hacker, please. Please unblock my ID
Mahakal Ka Bhakt's reply, Feb 11, 2020
Please, I am not hacker, please my ID unblock.
Account has been sespended why this phone is no my i am not hack thes game please account open i Love free fire
Abuhanan Ganie's reply, Mar 21, 2020
Account has been sespended why please opn account
I don't haking please sir my account is unsuspended please help me my account unsuspended please

Lalbabu Sahu's reply, Apr 4, 2020
Please my account is unsuspended please sir 24 hours ago please

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