E-Meditek — Mediclaim claims reimbursement delay

Address:	Gurgaon, Haryana
Website:	e-meditek.com

Dear Sir/Madam, I have a valid claim pending Claim No[protected] since July 2014. Nobody from eMeditek has bothered to reply to this till December 2015. Even now, it is to say that the claim has been closed because reply not in original but in photocopy. The originals have been sent to your Gurgaon head office in July 2014 itself. Depsite this being a valid claim, your company has been lax in following up our case. I am a senior citizen and a lifelong employee of SAIL. Needless to say, this is causing me and my family extreme distress. The following are the details of of original complaint. I am also forwading this email to consumer redressals forums across the country: My spouse Thahira Moosa, Min. No. 01404430 was hospitallised from 19/05/2014 to 22/05/2015 due to a lump in the right breast and after tests diagnosed " Benign Breast Lump fibrocystic disease to r/o malignancy. A claim of Rs. 31811/= was submitted and Rs.22232/= was reimbursed. For the follow up action, she was again hospitallised from 07/06/2014 to 12/06/2014 " undergone lump excision and biopsy which is s/o Ca breast insitu patient was planned to WRM "Claim was sent in July 2014 and the number is given above, for Rs. 49215/= This claim is not settled so far . I sent a grievance in this regard on 18/02/2015, ticket number being 59747, but, nothing could be heard from you about the status of the claim. Again, I sent 3 more Emails on 04/03/2015, 15/03/2015 and 06/06/2015. No reply was given till now. Therefore, I am sending this grieavance letter and expecting an early reply. Mohamed Moosa Min. No. 01404429 Rtd. Sr. Manager Bhilai Steel Plant. Ph: [protected] Mail ID : [protected]@gmail.com