E-Meditek — Mediclaim delayed/declined

Address:	Ernakulam, Kerala, 682025
Website:	www.emeditek.co.in

My father had taken the mediclaim policy from E Meditek TPA Services and we were covered under the scheme. My father and sister met with an accident where my father passed away and sister was injured. Sister was hospitalized for 4 days as she had to undergo a surgery. We submitted all the documents for this with claim #[protected]. Submitted documents include all the test reports, bills, discharge summary, FIR etc. Claim date: 26/07/16. But till now, they have not made the payment for this.
What is the point of opting for insurance if there is no use from it when we need it?