E-Meditek Tpa Services — Cheating and non reversal of accurate amount

Address:

Vellore, Tamil Nadu

Hello Sail Team, I wanted to inform you all that my mother in law - CMCH No. 752650B had tuberculosis in the right knee, and there was extensive destruction of the femur bone and the tibia. A cement spacer is placed in the knee till the infection got settled. Once the infection settled knee replacement was done on 02nd Mar'2015. The hospital had done knee revision instrumentation due to extensive bone loss. This also included a cemented hinged knee (link) and augment to fill the defects, along with stems to stabilise the prosthesis. The knee implant and bone cement alone came to a total of Rs 4.6 lacs. The remaining amount is towards the 2 weeks of impatient therapy, surgery charges, drugs and other treatment. This all was done with pre-informing the E-meditek personnels on phone by 7th Feb'2015 to which they agreed to pay a total sum of Rs 4 lakhs (2 Lacs mother in law + 2 Lacs Father in law) - there customer care phone recordings can be checked, but as on date after all the things are completed and patient is just to be discharged by today night the meditek personnels are denying to pay the whole sum i.e. 4 lacs and to which they are approving only a total of 2.43 lacs including 75000/- for the part cost) which is not at all acceptable to us and does not solve our purpose at all. I want to explain that this is a sheer case of bluff and negligence & CHEATING that the Meditek personnels are putting forth which is ruining there name as well as our confirmations and discharge responsibility completions with CMC. Hence forth I personally humbly request you to please look into this context with utmost sense o[censored]rgency as we tried to called up the main head office of SAIL but nobody is picking up the call till time. We are lower middle class persons and we can't afford this much sum of money with us on utmost urgencies fortnight and that too sitting in hospital premises which brings an urgent attention from your side. Please look into this context so that appropriate action can be taken towards the E-meditek personnels and help us in contacting them so that they can approve a sum of Rs 4 Lacs. Also in addition to that please let me know any highest personnel of E-meditek to be contacted so that resolution to the above matter can be taken seriously and we can get rid from this problem at the earliest. I am expecting a positive reply from your side so that a letter of consent to be sent to the Meditek persons directly ASAP and they take this case in a bit more seriously and fastly. Please take this as a matter of ESCALATION from our side FOR E-MEDITEK and I am sure we will be getting a positive reply from your side and good sense o[censored]rgency to be dealt with. We all will be highly obliged on same part. Look to hear from you on [protected] / [protected]. Expecting a positive reply from your side at the earliest as I'm mailing many a times but receiving no replies. PLEASE HELP...!! CC: E-Meditek Pesonnels marked on this mail: Hello E-Meditek Personnels Marked on this mail, I sincerely request you for the last time to please take action at the earliest as this case is sincerely bringing a bad mouth for an organization like you. Please let me know second and last level of escalation from your side so that I can write OR talk to your principles and have a conclusion to this matrix at the earliest. Waiting for a positive reply from your side and treat this as an ESCALATION from my side.