E-Thottam — e-thottam order not delivered fully but status has been updated as completed

Order# 43575
Order Date: 30th Apr 2020
Ordered Product: one 300 vegetable pack and one 500 fruit pack
Delivered Date: 10th May 2020
Delivered Product: one 300 vegetable pack

We inquired them about the fruit pack, they said it will be delivered by evening or tomorrow at the earliest. To my surprise, now the status has been stated as completed in site without delivering the fruit pack.

I am surprised that they are still taking new orders when they are unable to complete accepted deliveries.

My 500 is gone and the Fruit pack is NOT delivered yet. Please refund the amount of 500