[Resolved] Easemytrip — Unethical charges for reschedulement ticket

San123S

from Gandhinagar, Gujarat

Mar 10, 2024

Website:

Easemytrip

Dear Sir
I have booked round trip from Dubai to Kolkata ( Dt 09/04/2024 to 21/04/2024) but due to some constraints I need to reschedule return ticket from 21/04/2024 to 18/04/2024. I continuously follow up with easemytrip care team for reschedulement charges but they intentionally give misinformation. I have already asked them about the bifurcation of charges but they are reluctant to give the same. Today the ticket for 18.04.2024 for same airlines and same timing from Kolkata to Dubai is Approx 20299/- but they are charging me Approx 30000/- excluding their charges and ask me to pay Approx Rs14000/-. I have attached herewith the list of ticket amount dated 18/04/2024 and a confirmation from airlines that Economy class is available .
My only request is provide me the charges along with bifurcation which is actually applicable.

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Apr 11, 2024

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Mar 11, 2024

EaseMyTrip.com Customer Care's response Hi,

We are keen to look into your grievance and address the same. We request you to share us your booking details via +91 [protected], so that we can check and assist you at the earliest.