[Resolved] eBay — Bought iball soundwave 2 from ebay.in but received a used and non working product

Bobby y

from Nagar Karnul, Telangana

Address:

533101

Hi sir, i bought IBall Soundwave 2 from Ebay on 26/10/16 (Order number :[protected], but Recieved used and non working product.when i raised a complaint in ebay they rejected my claim by saying ur product has manufacture warranty, so go and get repair...ehrn io bought a new prodcut, , , why i get it repaired ?? even the serivce center is 500 kms from my place. . and alternate they said that "plz send back the product to us, we will send u the new product new product or we will refund the money" n they also said that i need to bear some amount in courier charge.why i have to pay the charge for the mistake which they had did..

my ebay account Id: brahmaji.[protected]@gmail.com

+2 photos

Was this information helpful?

No (0)

Yes (0)

Dec 23, 2016

Complaint marked as Resolved

eBay.in customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2016

eBay.in Customer Care's response Dear Bobby y,

We regret the inconvenience caused to you. Please share your concern with your Paisa pay ID or Claim ID at ebayindia.[protected]@gmail.com to help you.

Thanks & Regards,
Team Ebay

Nov 12, 2016

Updated by Bobby y please Solve my Solve my as early as possible

Verified Support

Nov 19, 2016

eBay.in Customer Care's response Dear Bobby y,

We have not received requisite details. Kindly share your Paisa Pay ID or Claim ID with us so that we can assist you further.

Regards,
Team Ebay