eBay — Damaged product. Ebay refuses to help. Worst experience. | |||
This has been a fully messed up experience with ebay. One of those I'll-never-buy-from-ebay-again ones. I ordered a philips radio from ebay. When I received it, the antenna was broken & speaker was not working. I thought customer care would help me. I didn't realize just how wrong I was. They flatly refused to help. They said "go to the Philips service sentre, its still in warranty." I couldnt believe what I heard. Didnt have much options, so I went to the service centre (50 km away). Voila! another shocker from service centre, "a broken antenna is not a manufacturing defect. Its probably a transit damage. Sorry we cant help you." Then I conveyed that message to ebay customer care. They said "its not our problem, as the product is still under warranty." I filed a guarantee claim on ebay. They refused it without even talking to me. I have contacted ebay multiple times now. Even requesting them to put me through to the "senior people" with "real authority". All in vain. Either they are in a meeting, or they have gone home, or they will get back to me within 24 hours on "high priority", as "I am their most valued customer." That was the moment, when I realized ebay is going to badly lose the Battle-of-India to the trio of Amazon-Flipkart-Snapdeal. ebay doesnt even stand a chance among them. Its a sham website. Its been 2 months now. They have not just tortured me, they've made a fool out of me. Hope everyone knows their reality. Was this information helpful? | |||
eBay.in customer support has been notified about the posted complaint. | |||
6 Comments | |||
Comments
btw the service centre did tell me something interesting though. They saw the bill and asked, "Why did you pay Rs 999 for this radio? Its mrp is only 775." Boy, that was the ultimate shocker. I had paid 999 + Free delivery. I felt like the greatest fool in the world. ebay, you did that to me. I trusted you. May you rot in hell!!
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PaisaPay ID [protected]
Claim ID 1499677
Claim ID 1499677
No resolution.
CLAIM NUMBER 817394
NO RESPONSE FOR CLAIM NO 817394 FROM EBAY. AS REQUIRED PROOF OF IMAGES SHARED WITH THE THE EBAY TEAM.Pathetic service and pathetic product quality
Their tagline to not leave negative feedback because we believe in 100 percent customer satisfaction is just to save themselves from liability to provide resolution.I bought a laptop table and they sent a defective piece. Now I m following up with them just to get no resolution.
Claim ID : 2072360 PaisaPay ID : [protected]
eBay.in Customer Care's response, Jun 28, 2016
Verified Support
Dear prarthna Sahu,
Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at ebayindia.helpdesk@gmail.com
Thanks & Regards,
Team Ebay
Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at ebayindia.helpdesk@gmail.com
Thanks & Regards,
Team Ebay
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