[Resolved]  eBay — fraud seller and supporting customer care

You are right. They have very bad customer care service. Below is my experience

I have bought HP Flash drive from Ebay.in (Seller was from Aligarh) item is covered under Ebay guarantee program. I have paid advance payment through Paisapay(Ebay’s platform to pay money). Unfortunately when I received an Item it was not containing Invoice. So, I contacted Ebay and they said to contact seller for the same. I contacted seller five to six times. Instead of sending me the invoice via mail or courier he sent me order statement from Ebay (Which was not containing any information about seller e.g. VAT/TIN no. but only name of seller). So, I have contacted Ebay Customer care again and the representative told me to raise a claim. (Since my purchase was covered by Ebay guarantee program). After I raised a claim a representative from Ebay called me and told me that I can get invoice through a link in their website. I followed his instruction but found no Invoice from that link but only my order statement. My point here is only as below. Since I bought an item from the seller “Harika Compu” I want an invoice having all details of them without that I won’t be able to raise any warrantee claim. I request all readers that please ignore buying from Ebay because a purchase without invoice is not eligible for any warrantee claim and it might be possible that the item is duplicate.
I have contacted Ebay india customer care executive and He transfered my call to claim department and after listening to my problem he also agreed to refund me the amount of Pen drive. This conversation happened on 07 March 2014, since my bank is Axis bank he told me that it will take three days to transfer money but that didn't happen. Even after waiting for 15 working days and so many calls I did not get any refund from their side, meanwhile their customer care representatives were giving false promises that I will be contacted by Ebay very shortly within 24 hours.
Today 25 Days have been passed but still I haven't get any response from Ebay. Its customer care representative always gives one reply. " We will contact you shortly within 24 hours." I have sent them my bank statements 2 times as requested by them but still they had not taken pain to atleast reply.

I deeply regret my decision to go and purchase item from Ebay and I pray to the God that other fellow consumers don't do that without getting assurance that they will get original invoice with VAT details.

Below is my details.

Ebay Item ID:[protected]
Ebay Claim ID: 426187
Ebay Paisapay ID: [protected]

Dear Vishnu, We have taken a note of your details and will get back to you with a resolution at the earliest.

Dear Vishnu, Thank you for sharing your concern with us. We are checking with the team regarding this issue. Kindly allow us some time, will update you soon on the same.

Dear Vishnu, We would request you to reship the item to the seller within 72hrs and provide us a valid POD copy on [protected]@ebay.com. We will review the same and provide you an appropriate resolution. Also, the reshipment charges would be provided to you in the form of eBay coupons. Thank you.

Dear Vishnu, We have still not received the POD copy from your end. So we would request you to provide the same within the next 48 hrs, failing to which we would have to close this case from our end. Thank you.

Dear Vishnu, We would like to inform you that your claim adjuster had
asked you to reship the item so that we could provide a refund for the
same. However, after thorough investigation we have found that the item
that has been reshipped to the seller was not in good condition, and
hence your claim has been rejected and the seller has been asked to ship
the same item back to you. eBay
would not be able to intervene in the same anymore, and hence we
request you to get tin touch with your seller and resolve the issue
amicably. Thank you.