Ebay.in — coupon not working

Address:

Bhopal, Madhya Pradesh

Sir, I TARUN VARMA a regular customer of “ebay.in” with having ebay ID tvar5247. On dated 29-4-15 I have ordered Radio Control Walkie Talkie set with ebay paisa pay ID [protected] of Rs. 295 but as I got the item I found that item is not working as given in the item specification(range of walkei talkie given in specification is 100 meters, but works only range of 10 feet with one of handset is not working)so I called customer care representative on same date of receiving that item for my money back (as they claim 15 days money back guarantee), the representative give me assurance that he would provide me a coupon of 110 % (which is Rs.325)on behalf of getting that damaged item, so I got ready for that. Now after some time I got the coupon of the said amount, without any issue. On date 04-06-15 I ordered another item of Rs. 275 by using that coupon with paisa pay ID [protected], in this way I have Rs 50 remain on my Coupon. When I again use this coupon to purchase something by remaining amount, I got massege that “coupon is already used and I will not use it again”. The same problem I have emailed to ebay.in on dated 6/6/15. They replied me with the email ref no. SR# 1-[protected], and replied email is given below:- [protected][protected][protected][protected][protected]Dear Tarun, This is with regards to the email which was sent to grievance office for Coupon Not Working. As per our telephonic conversation on 7th June 2015, we regret to inform you that your case is not eligible as per ebay policy hence we have closed the case from grievance. For more information kindly check the below mentioned link: http://pages.ebay.in/help/pay/gift-vouchers.html We thanks for your patronage. Regards, Shafakat Khan Service Recovery Team. [THREAD ID:1-MJBXL1Z] -----Original Message----- Sent: 6/7/2015 08:43:46 AM Subject: Call - Outbound made to ([protected]) [protected][protected][protected][protected][protected] When I use link provided by them I found there terms and condition as given below:- [protected][protected][protected][protected][protected] "Paying with eBay Coupons / Gift Vouchers Definition eBay coupons/ gift vouchers are an optional payment method that you can choose when you’re paying with PaisaPay. Gift vouchers will give you a discount on a part of your total order amount, so you need to pay for only the remaining amount using credit card or online bank transfer. The gift voucher basically consists of an alphanumeric 10-digit code, such as A1B2C3D4E5. This code identifies the promotion for which the voucher was sent to you and the criteria for using the voucher. Receiving gift vouchers You might receive a gift voucher as part of a special promotion on eBay. Please note that eBay will decide to send you a gift voucher, based on our own discretion. You cannot apply for or ask to receive the gift vouchers. Types of discounts Gift vouchers offer the following types of discounts: • Flat rate discount: Will deduct a flat amount from your total order amount. For example, Rs. 1000 off on any purchases • Percentage discount: Will deduct a percentage from your total order amount. For example, 15% off on any purchases. Conditions o[censored]se There are specific conditions for using an eBay gift voucher for a purchase: • You have to be registered on the eBay India site to be able to receive and use gift vouchers. • Each voucher is valid for only one single purchase. • Every coupon will have specific terms and conditions for usage. Important notes Apart from these conditions, each voucher will have specific criteria that will determine its validity. Please check these criteria before deciding to use a gift voucher. Also, each voucher is valid up to a certain period, so be sure to use it within this period or else the voucher may expire. Using your eBay gift voucher • To redeem an eBay gift voucher, you need to enter the 10-digit voucher code on the Review Order page and then click on the Apply button." When the representative provide me coupon on behalf of that damaged item.He does not mentioned that :- (1) He does not told me terms and condition (as they send me links after my email). (2) He does not told me that coupon is used only in one time only, which does not depend on the amount of purchasing. (3) He only told me that he is giving me coupon on behalf of damaged item. Now the question is that when I have already paid the amount (RS. 295) for damaged item then why not I am able to use my full amount by coupon. Why ebay .in claim for money back guarantee if they are not providing you the money after purchasing, even if item is damaged. It is just the cheating nothing else by ebay .in .so I request you to please return my whole amount which is Rs. 295 only and cancel my order which I have purchase the use of coupon, If it is not possible then return my rest amount of coupon which is Rs. 50. Thanks & regards TARUN VARMA [protected]