Comments
My claim id is 1396519
Reply
same concern is shared to ebayindia.[protected]@gmail.com
Could you please provide ETA on this problem
Its al most 5 days but till now i did not even get ETA on the above problem.
Ebay is not even having time to provide ETA also
Ebay is not even having time to provide ETA also
Dear Karteek,
Thank you for sharing your concern. We regret to know that the product you've purchased has stopped working.
We at eBay provide 30 days of purchase protection i.e. eBay Guarantee*.
But as per eBay policies products with Manufacturer warranty are excluded from eBay Guarantee* coverage as you can visit nearest Authorised service center of the Brand and get the issue resolved. So we would request you to visit the nearest service centre and get the issue resolved.
However, if the item that you received was dead on arrival or fake you may provide a DOA / Declaration letter from the authorized service centre to [protected]@ebay.com within 48 hours stating the same. If you fail to provide the requested document within the stipulated time we would have to go ahead and close this case from our end.
Thanks & Regards
Team Ebay
Thank you for sharing your concern. We regret to know that the product you've purchased has stopped working.
We at eBay provide 30 days of purchase protection i.e. eBay Guarantee*.
But as per eBay policies products with Manufacturer warranty are excluded from eBay Guarantee* coverage as you can visit nearest Authorised service center of the Brand and get the issue resolved. So we would request you to visit the nearest service centre and get the issue resolved.
However, if the item that you received was dead on arrival or fake you may provide a DOA / Declaration letter from the authorized service centre to [protected]@ebay.com within 48 hours stating the same. If you fail to provide the requested document within the stipulated time we would have to go ahead and close this case from our end.
Thanks & Regards
Team Ebay
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