Ebay.in — Defective Product

Address:	New Delhi, Delhi, 110075
Website:	ebay.in

Dear Sir/Madam, I have purchased a new Exclusive Launch IRIST Smart Watch | 1.2 Ghz Dual Core | 512 MB RAM | Black-DOW Item number:[protected] from Ebay.in . The watch was delivered on 4/12/15. I have checked the watch and found the call and voice quality and wrist band quality are bad. The very next day i have reported the issue to the ebay customer care. Instead of replacing my watch or refunding my money back they asked me to visit the service center of Intex citing there could be some minor problem which Intex service center will resolve it at hand. So I visited their suggested service center twice -13/1215 and 23/12/15 only to discover that it is permanently close. Then i again called the ebay customer care and told about my efforts and they just simply gave one more address of Intex service center. I requested them many times to please replace this defective watch but they gave very simple answer that they are not responsible for any defective product and it's only the seller or Intex responsibility to replace it or fix the defective piece. Then i again went the new service center as per their directions on 23/12/15 and they agreed that the watch is defective and asked us to get it repaired and told us that it will take 10 days to get it repaired. Then i again communicated the same thing to Ebay customer care and they told they can't help us saying it's the seller responsibility. Then we contacted the seller "goylan" as told by ebay and only to discover that goylan too is not responsible for any defective piece and we should get it fixed from the service center. My issue is very simple i have paid my hard earned money to get a new fully working quality watch not some defective watch. These people ebay the e-commerce company and goylan the seller have sold me the defective item which is clearly a breach of integrity, trust and customer harassment. I sincerely request you to please help and save us from this non accountable and untrustworthy business they have done with us. Thanks & Regards Akanksha