[Resolved] Ebay.in — Delayed refund process and being cheated with no update

tracechandru

Address:	600100
Website:	www.ebay.in

I placed an ebay order "[protected]". Paisapay: [protected] on 11-nov-2016.
.

The seller shipped the item via fedex: tracking no:[protected].
The shipment was not delivered and it was returned back by fedex. Return tracking no:[protected]. The returned packaged was received by seller on 28-nov-2016.

Old claim: 2492382
New claim: 25078284

When i raised ebay claim, they said the seller has appealed against refund, hence refund is put on hold. But the communication from seller is "in fact we have intimate ebay that we haven't ship the product, so kindly refund to the buyer."

I have communicated via email and chat to ebay customer care. There is no proper response except the standard auto reply for me to wait for 48 hours. After 48 hours, no call back received. When i contact them, they ask for 5 days or 72 hours. Then again no response to my emails. This is getting too much. I need proper action against them and for all the hardship on me.

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Jan 21, 2017

Complaint marked as Resolved

eBay.in customer support has been notified about the posted complaint.

Dec 14, 2016

Updated by tracechandru If required I have all the email communication from my side and also the record of chat session with ebay customer care.

I need proper action against them. This is affecting me mentally and financially since the delay in refund to my credit card.

Take all possible action against them.

Dec 14, 2016

Updated by tracechandru I also have the communication with the seller through ebay. So this will clearly describe the ebay's cheating intentions.

Ebay: Refund put on hold since seller has appealed against the refund.

Seller: In fact we have intimate eBay that we haven't ship the product, so kindly refund to the buyer.

Verified Support

Dec 17, 2016

eBay.in Customer Care's response Dear Customer (tracechandru),

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at ebayindia.[protected]@gmail.com

Thanks & Regards,
Team Ebay