[Resolved]  Ebay.in — Ebay guarantee

Address:	Thiruvananthapuram, Kerala, 695001
Website:	www.ebay.in

Sir/Madam,
I was purchased a Power bank from Ebay and it was a faulty one. I registered a complaint in Ebay desk and they provide me a coupon code for the amount I was paid to purchase any other product and I used this coupon code provided to order a Earphone but the seller cancelled the order and Ebay gave me the same coupon code as refund again. And the problem here is one coupon code is only be used once. And I was complained to ebay about this issue and they provide me a resolution that they will provide a new coupon code and they said to wait for 7 to 10 days for the same. But every week(after 7 days) I would call to Ebay but same response again and again. I was bought the product (Extra Bass Earphone Sony MDR-EB30EX) on 23rd September 2015. And today is 19th November 2015. Still they did not took any action regarding this issue.

Further details are given below:

Ebay Claim ID : 1289888
Ebay PaisaPay ID : [protected]
Amount involved Rs. 575/- (Maximum Coupon Value but I was used this to purchase the earphone priced Rs. 550/-)

Desirable Resolution: Refund the money to my bank account instead of a coupon code again. I don't need any coupon code again because I'm not going to transact with Ebay again.

Requesting you to do the needful.

Thanking you,
Riyas Y