| Address: | Bangalore, Karnataka |
I purchased close to 5 items from a seller through ebay out of which
one of the item shipped was incorrect. I contacted the seller the same
day to report the issue and seek a resolution but was abused by the
seller and was asked to deal directly with ebay. Subsequently I reported the abuse in ebay and filed a claim in ebay guarantee for a replacement
and nothing happened for 20 days. I called ebay customer service after
20 days to remind them and later somebody called back from ebay. I was
asked to ship the item back at my cost and was told that as per their
'invisible exploitation' policy they will be issuing a refund voucher
and would not credit back my spend. When I reasoned out on why should I spend additionally for no mistake of mine and accept refund as a
voucher, they banged the phone and the next minute the claim was closed stating that I have not sent the item as per their schedule and hence the claim is declined. Why would customers continue with ebay amidst so much competition when they exploit buyers to make petty money and grow their business? How do you think that you can sustain and grow your business with such an unethical approach? Its extremely disappointing for such a big company like ebay to resort to such cheap approaches to make money. Was this information helpful? | 
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