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[Resolved]  Ebay.in — Poor quality product

Address:Thane, Maharashtra

I bought at bagpack from ebay on 12th july 2014. Received the same on 19th july. Withing 4 days o[censored]sage the bag started losing thread as if its tearing apart.
Item id:[protected].

As i am covered under ebay 100% satisfaction or refund(Within 30 days) stated on every product. I raised a claim on ebay. Claim id : 578758. I got very upsetting response from your customer support.

As per your customer support team the bag has a 1 year warranty, so ebay is not responisble for the product. They want me to go and get it fixed from american tourister service centre. If this is the meaning of ebay guarantee, then why should i buy online and waste my money and time.

If you really think my claim is not ethical then please ignore this email i wont bother you any more.

Attatched is the product.

Girish joshi
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Aug 14, 2020
Complaint marked as Resolved 
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Comments

Dear Girish, We have taken a note of your details and will get back to you with a resolution at the earliest.
Reply
Dear Girish, Thank you for sharing your concern.

We regret to inform you that your eBay guarantee claim has been closed completely as per the procedure by the claim adjuster because the product you had purchased is under 1 year Manufacturer warranty.

We at eBay provide 30 days of purchase protection i.e. eBay Guarantee*. But as per eBay policies products with Manufacturer warranty are excluded from eBay Guarantee* coverage as you can visit nearest Authorized service center of the Brand and get the issue resolved.

So we would request you to visit the nearest service centre and get the issue resolved.
Reply
I purchased a product from ebay on 24th Nov 2014. Till date (7th Dec), I have neither recd. the product, nor my money. Its a matter of 20, 000 and everyone at ebay including the seller, customer care, claim setllers is deaf, dumb & mute.

PLs help!!!11


Rishika Gupta
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