Ebay.in — Product ordered but not supplied. Refund of rs 849/- yet to be received.

Hi,

PaisaPay ID [protected]
(Item ID :[protected]
item "Satinique® Anti-Dandruff Shampoo"
Request-ID:
1-[protected]
1-[protected]

I usually shop online but eBay is the worst shopping experience I have ever had.
First time I have order on ebay.in and the first time experience was the worst experience.
I had ordered "Anti-Dandruff Shampoo" on 13 Nov 2015 from eBay.
Item should delivered before 24th Nov 2015.

On 24th Nov I called to eBay customer care & asking about the status.
As per there information my product was undelivered due to wrong address.
My question is why they don't call me when they have my mobile number.
on the reply eBay guarantee send me a mail and regret about bad experience with ebay.
At the end I demand to resend the product.
They promised me that you will get your product within week else you will get the refund.

On 30th Nov I again called, I got reply that your product was unavailable, and your refund is approved.

Thereafter I called to customer care 15 times, every time call route to different office in different state.
Every time customer care people escalate the problem freshly i.e they generate new request id and it
will take 48 hours to escalate the same problem for which I called 15 times.

Customer care people will never give you single point of contact who will escalate the issue.
And I believe they told wrong names to customer.
I called to Gagandip, Ashish, Govind, Nandan(Gujrat Branch) and many more.
When I request them to please transfer my call to those person, they never do that.
Customer care people always promised me that I will personally note your mobile number & called you to give updates on the issue
and also you will get refund within 48 hours because your refund is already approved on 26th Nov 2015.

Customer care people always regret & give promise that they will escalate the issue to manager. When I request while writing mail please keep me in cc.
They denied that too. How one can keep faith on eBay !!! Guarantee !!! ?

I have all call recording logs. Though amount is not big, but I feel like cheating.
After sending this mail, I will wait for 1 week then I will request people from facebook, whatsapp, twitter to do not buy anything from eBay due to there bad service and cheating tendency.

Call logs

24 Nov 2015 10:52am
30 Nov 2015 1:09pm
30 Nov 2015 1:10pm
30 Nov 2015 1:11pm
11 Dec 2015 1:13pm
11 Dec 2015 1:13pm
21 Dec 2015 4:57pm
28 Dec 2015 2:07pm
05 Jan 2016 1:11pm
07 Jan 2016 12:19pm
13 Jan 2016 12:49pm
14 Jan 2016 12:24pm
18 Jan 2016 1:19pm
18 Jan 2016 1:30pm
19 Jan 2016 5:05pm


Mail from eBay Guarantee on dated 24 Nov 2015.

An eBay Guarantee* claim has been opened


Hi Pravin,

We regret that your experience with your purchase was not satisfactory. We have noted your request under eBay Guarantee* and the seller has been notified about the claim and we will shortly update you on the status. While we work towards resolving your claim, we request your patience and understanding.

Click here for more information.

Here are the details of the claim -

Reason for claim :Item not received

Desired resolution :I want the item

Claim ID: 1461155
PaisaPay ID: [protected]
Item number: [protected]


Thanks & Regards,
PraviN
[protected]
Pune.

Dear Pravin.Shedage,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at ebayindia.[protected]@gmail.com

Thanks & Regards,
Team Ebay