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Sorry about your TV. My case which was raised on 13th of January 2015 with eBay is still pending for resolution. I tried contacting the senior members, supervisors, floor managers, LMR team, Problem team and so on. I almost know most of the persons by name. However, there is no resolution still. You may not be receiving any proper resolution if you get in touch with supervisor or seniors. I only suggest you to not to wait anymore with these guys but to proceed with other ways of dealing with them. I myself am not sure of how to take my case forward...
Hope your issue gets resolved soon!