[Resolved] Ebay.in — Refund against Claim ID 755799 | |||
I have paid Rs. 364.00 through Paisa Pay ID: [protected] on 05/11/14 to eBay India for a LED 15W BULB SET OF 2pcs + mini 3w 1no (Item No.[protected]. But I had received a damaged & Item not as expected. I have opened a claim under ebay guarantee on 17/11/2014 with claim ID 755799, as a case of item not as expected. I have received a call from customer service on 19/11/2014 & he informed me that they are approving my refund request in form of eBay coupon & I will receive a coupon of 50% of item value within 7-10 business days. On the same day i have received a mail in my EBay inbox In which they informed me that after investigating the claim they are rejecting my eBay Guarantee* claim request & Claim Closed by vanita2014. After that I have sent several mails but no reply from EBay. Now, I have been worried and suffering for no faults of mine. Till date, there has been no positive action in my favor. I am very disappointed with eBay. You are kindly requested to help me to get my refund. Regards, Gufran Khan Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved eBay.in customer support has been notified about the posted complaint. | |||
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The Ebay Customer Care Executive Has Spoken to you right? They Said that they are giving you the Coupon right? And you have accepted it right?
Now, as you received the mail that claim got rejected, When you Accept for Coupon, which was said by them, They will Mail you like Claim was Rejected only, Because you are accepting coupon instead of replacement. So Don't Worry, You will receive Coupon. Actually what happens is You will receive your Coupon Surely, But they takes very much time to send you the coupon of approximately 15 Days.
You have Accepted the coupon so that claim status will be Rejects thats it. If they tells you that Refund was approved, and you will receive your money back in your Bank Account, Then they say "Claim Approved". Otherwise in all cases of Coupons or any other, They say Rejected Only.
I have Experiened all these, Don't Worry