Comments
Dear Suresh, We have taken a note of your details and will get back to you with a resolution at the earliest.
Reply
Dear Suresh, Thank you for sharing your concern. We regret to know that the product you've purchased has stopped working.
We at eBay provide 30 days of purchase protection i.e. eBay Guarantee*.
But as per eBay policies products with Manufacturer warranty are
excluded from eBay Guarantee* coverage as you can visit nearest Authorised service center of the Brand and get the issue resolved. So we would request you to visit the nearest service centre and get the issue resolved.
However, if the item that you received was dead on arrival or fake you
may provide a DOA / Declaration letter from the authorized service
centre to [protected]@ebay.com within 48 hrs stating the same. If you fail to provide the requested document within the stipulated time we would have to go ahead and close this case from our end.
We at eBay provide 30 days of purchase protection i.e. eBay Guarantee*.
But as per eBay policies products with Manufacturer warranty are
excluded from eBay Guarantee* coverage as you can visit nearest Authorised service center of the Brand and get the issue resolved. So we would request you to visit the nearest service centre and get the issue resolved.
However, if the item that you received was dead on arrival or fake you
may provide a DOA / Declaration letter from the authorized service
centre to [protected]@ebay.com within 48 hrs stating the same. If you fail to provide the requested document within the stipulated time we would have to go ahead and close this case from our end.
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