Ebay.in — Rejecting the refund for skull sound stereo earphone handsfree headset headphone with mic 3.5 mm 06 apr 2016

Address:	Bangalore, Karnataka, 560037
Website:	www.ebay.in/itm/162025540880?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1497.l2649

Dear sir/mam,


I have purchased, an item from ebay.In and it has shipped me faulty product thrice and forth time. For three items they have given me the coupon and forth time the same faulty item i have got, then raised the claim for return and refund they are giving bad reason and blaming that you are cheating to company.. Here are the conversation which has recently gone through.. Please do needful action to this fraud company...

Raveena d.
Welcome to ebay live help. My name is raveena. How may i assist you today?
Raveena d.
Good afternoon. Mr kumar
Subodh07301
Hii raveena..
Subodh07301
This is regarding claim id:-
Subodh07301
1873038
Raveena d.
Definitely, i will assist you with your query.
Subodh07301
I have got call on to my no... But unfortunately because of mobile was in silent mode so not able to pick the call..
Raveena d.
It takes some time to check the details, therefore i would request you to please be online.
Raveena d.
I appreciate your patience and i'd like to thank you for waiting.
Raveena d.
As i can check that your claim is rejected because you were not contactable, so i request you to please contact the seller for the same.
Subodh07301
I have answered to the mail and now i have got that this claim is resolved..
Raveena d.
Its my humble request to you to kindly get in contact with the seller as he is the responsible person who will be in a better position to assist you in this regard.
Subodh07301
But its in ebay guarantee
Subodh07301
Right..
Subodh07301
How to contact to seller..
Subodh07301
See even they have not tried twice..
Subodh07301
Only once and given the reason not contactable...
Subodh07301
What is this..
Raveena d.
The claim adjuster has called you but as there is no response.
Raveena d.
Email: [protected]@yahoo.com
Phone: [protected]
Aarti nagpal
Subodh07301
See the response why not i have replied in the same mail/./
Raveena d.
The above mentioned are seller's contact details.
Subodh07301

Dear subodh,

Further action was undertaken on your ebay guarantee* claim. We request you to review it and help us with the necessary information. Please find the details here

Action : buyer to provide proof of "item not as described"

Remarks: we tried to contact you on your registered number [protected] on 16/04/2016 11:24 but the number was ringing. So we couldn t speak to you regarding this claim. We request you to update your alternate contact number by logging into your ebay account, and also provide us with your contact details within 48 hours from the receipt of this email so we can speak. If we don t receive the number, unfortunately, we will have to deny your claim. We look forward to your response. Thank you for shopping on ebay.
Subodh07301
I have got this mail and in response i have replied
Subodh07301
Hi,


Sorry to not able to take the call because of mobile was in silent so please try on the same no:-[protected]

This is only my no.
Subodh07301
On the same time so where were the mistake or delay..
Raveena d.
Your claim is rejected now and it cannot be reopen.
Subodh07301
What does mean..
Subodh07301!!
Raveena d.
Its my humble request to you to kindly get in contact with the seller as he is the responsible person who will be in a better position to assist you in this regard.
Subodh07301
See, do you really think is it taking the care of customer..
Subodh07301!!
Subodh07301
If the person has called me twice or thrice then it is acceptable..
Subodh07301
Only once an it decided that is not acceptable..
Raveena d.
Your claim is closed.
Subodh07301
Hey are you customer care staff..
Subodh07301
Is this your reply and careness..
Subodh07301
See i will go to consumer forum and put all the comments in the networlking sites...
Raveena d.
Mr kumar, as i can check in my system that you have raised many claim's in all the claim's you have mentioned the same issue with the product.
Subodh07301
Correct..
Raveena d.
How can everytime you have the same issue with the product.
Raveena d.
You have so many claim's raised.
Raveena d.
You have raised claim so many times.
Subodh07301
Better you take this item and investigate..
Raveena d.
All items are are less than 750rs why?
Subodh07301
If it is wrong..
Subodh07301
I will penality ofd 10000/-
Subodh07301
If it is right then you need pay..
Subodh07301
Why every time shipping the same faulty item have you ever raise these question..
Raveena d.
But still you have so many claim's and which you have got coupons.
Raveena d.
You have mentioed that right bud is not working left bud is not working.
Subodh07301
Thats what i am telling pick these items.. And investigate..
Subodh07301
Its your duty..
Raveena d.
No the claim is rejected so now it cannot be reopen.
Raveena d.
Its my humble request to you to kindly get in contact with the seller as he is the responsible person who will be in a better position to assist you in this regard.
Subodh07301
Okay let me tell you very clearly..
Subodh07301
I have all the product with me..
Subodh07301
I have kept as it is and.. Going to claim this to consumer forum..
Subodh07301
I will paste all these conversation to social networking sites...
Subodh07301
Thank you!!
Raveena d.
The claim is rejected as you have raised same issue for so many claim's.
Raveena d.
I will highlight the same to our legal team.
Subodh07301
Sure you will do that..
Subodh07301
I have product..
Subodh07301
And how it is..
Subodh07301
Thanks a lot for your response..
Raveena d.
As you are giving the same reason for all the product.
Raveena d.
You are most welcome
Raveena d.
Thank you for contacting live chat support. Our live chat support is available monday-friday from 10:00 am to 06:00 pm ist. Have a great day!
Chat session ended, goodbye. (5010)