[Resolved]  Ebay.in — Seller sent dead product - ebay keeping themselves aside

Address:	110089
Website:	www.ebay.in

Ebay hire sellers to sell dead products bought from junk yard. Seller then sell these junk products to buyers like us.

Eller cleverly mention under description that this product comes with manufacturer warranty. But buyer never receive a invoice or bill or even any detail about service center.

Imilar case happened with me i tried to contact seller but he never responded my calls or to my emails.

I opened an ebay guarantee claim and ebay immediately closed the case saying the item comes under manufacturer warranty and hence we cant do anything in this regard.

I ried contacting seller again and again but no response. I contacted ebay several times but they are not ready to contact seller on my behalf to help me out with bill or service center

Basically ebay has this plan to raise funds from this fraud and issue coupons to new users

Ebay is basically earning from old ebay buyers to get new ebay buyers

This game of ebay has been caught and i am a victim

Here is a chat with ebay representative:

05:06:09 utc yogita
Please help me out with the claim id, so that i could check with the details.
05:06:14 utc justjewelz
Claim id : 2241776 paisapay id : [protected]
05:06:23 utc yogita
Thank you for providing us the information.
05:06:25 utc yogita
Let me check the details for you.
05:06:27 utc yogita
Please be online.
05:06:57 utc justjewelz
I asked over phone - twice - to re-open the case as seller is not reachable and not responding at all
05:07:42 utc yogita
Thank you for being online.
05:08:04 utc justjewelz
I did not receive an invoice and have no idea about service center or manufacturer
05:08:32 utc yogita
Rishi, as i am checking the details and this claim has closed due to the product comes under manufacturer warranty.
05:08:37 utc yogita
For transaction involving manufacturer warranty (With proper invoice) and if the claim is with regards to technical problems faced by the buyer, ebay will in most cases guide the buyer to go to the authorized service center for resolving the concern. But if the buyer has received the product in damaged condition, some components of the item were missing, or the item was significantly different then what was mentioned in the listing, in such cases ebay will accept the claim filed by the buyer and expect the seller to resolve the situation.
05:09:11 utc justjewelz
There is no manufacturere of this product or please help me find one
05:09:26 utc justjewelz
The product arrived dead and seller is no where in picture
05:09:55 utc justjewelz
Can you help me find manufacturer or service center (If it is a manufacturer warranty product)
05:10:24 utc yogita
Rishi, as you requested for the call back as well and our claim team tried to contact but your no. Was not reachable that time however i would request you kindly contact seller for the same.
05:10:43 utc justjewelz
Dear yogita,
05:11:00 utc justjewelz
I asked ebay to contact me on my number [protected] but they never called me
05:11:13 utc justjewelz
I am not able to reach seller -
05:11:24 utc justjewelz
He is not responding to emails, not receiving calls
05:11:37 utc yogita
I apologize for the inconvenience caused to you in this regards.
05:12:03 utc yogita
But it is impossible to reopen the claim because ebay won't covers manufacturer warranty items.
05:12:18 utc justjewelz
Can ebay help trace the seller
05:12:45 utc justjewelz
I bought this from ebay and being a mediator, the seller and the buyer only knows ebay in between
05:12:54 utc justjewelz
Being a buyer i am unable to reach sller
05:13:02 utc justjewelz
What should i do?
05:13:12 utc justjewelz
Eller never gave invoice/bill
05:13:24 utc justjewelz
Eller never provided service center details?
05:13:28 utc yogita
I would request you kindly contact the seller from your purchase history.
05:13:57 utc justjewelz
How do i contact seller? Should i go to seller's address (Even if he lives in different state)?
05:14:33 utc justjewelz
You every answer will help me prove where ebay stands
05:14:46 utc justjewelz
Will this chat be saved somewhere?
05:15:25 utc yogita
I can provide you seller contact details.
05:16:18 utc justjewelz
I have seller contact details the last time ebay customer care provided me that - seller is not responding
05:16:55 utc yogita
Oh, so sorry to hear that., i would request you kindly contact the seller from your purchase history.
05:17:29 utc justjewelz
I contacted the seller from my purchase history - but seller is not responding
05:17:57 utc yogita
Sorry to inform you that but under manufacturer warranty item we won't be able to do anything.
05:19:02 utc yogita
Just checking whether you are still with me?
05:19:18 utc justjewelz
I have not received bill/invoice
05:19:25 utc justjewelz
Yes i am here
05:19:30 utc yogita
Ebay always educates our sellers to send an invoice along with the product. Since the item is sold by the seller, the invoice is to be sent by him. There is no such policy of ebay asking the sellers not to send an invoice to the buyer.
05:19:36 utc justjewelz
Manufaceture warranty requires bill
05:19:44 utc yogita
Its my humble request to you to kindly get in contact with the seller as he is the responsible person who will be in a better position to assist you in this regard.
05:20:22 utc justjewelz
Eller is not responding to me i cant get in touch with seller - from my purchase history, i never received bill from seller
05:20:33 utc yogita
Sorry to inform you that but under manufacturer warranty item we won't be able to do anything.
05:20:48 utc yogita
Is there any further information you need a part from this?
05:21:02 utc justjewelz
Yes
05:21:37 utc justjewelz
I need you (Ebay) to contact seller and get me an invoice, since they seller is not responding to buyers like me
05:22:01 utc justjewelz
Ithout this communication i can never get the details i need (The manufacturer address, the bill)
05:22:19 utc yogita
Sorry to inform you that as i informed you earlier that manufacturer warranty items will not cover under ebay guarantee.
05:22:47 utc justjewelz
Ebay cant help buyers in any of the purchases which are covered under manufacturere warranty - where seller sent a brick a dead product or no bill/invoice so ebay is keeping them aside from all this is this correct?
05:22:55 utc yogita
We honour your suggestion and take it as a feedback so that we can implement it improve our services.
05:23:38 utc justjewelz
Ebay cant help buyers in any of the purchases which are covered under manufacturere warranty - where seller sent a brick a dead product or no bill/invoice so ebay is keeping them aside from all this is this correct?
05:24:26 utc justjewelz
Are you still online?
05:24:52 utc yogita
Sorry to inform you that nothing can be done in this regard.
05:25:15 utc justjewelz
Ok i take it as yes on above statement
05:25:32 utc justjewelz
Thank you i will use this information