Ebay.in — Where is the so called eBay guarantee?????????????

Address:

Bangalore, Karnataka

I have bought an item which turned out to be defective for which I initiate the refund claim. (ID: 582247) Now the interesting part starts. One eBay representative called me up and told that I will get the refund in 7-10 days and closed the claim. 2 weeks passed and no refund at all. Again called up the customer care and been told that I will get it in 48 hrs max. Same story and no refund whatsoever. I called up agin to customer care and asked for supervisor as shown in resolution chain. The customer care did not connect me to supervisor instead told that I will definitely get the refund in next 48 hrs as the case is now highest priority. But the usual show repeated and no refund happened. I called up again to customer care and asked for the supervisor. This time got connected to the supervisor and been told that "we are very sorry for the problem caused, the refund will for sure take place in next 7-10 days". What a plain lie from the supervisor too. I did n't receive any refund even after two weeks. I tried to contact via mail which didn't get any response till date. All this time I couldn't do any thing against the claim since it has been closed on fisrt day itself to clear off their pending checklist. I ask a simple question: why to lie on the name of some eBay guarantee for protecting buyer's money when eBay has no intention for doing the same. Is this the way a widely self proclaimed best consumer experience company should behave to the customers? Why don't it simply put it on display "buy at your own risk". At least we'll be saved from trusting and wasting time on the return/ refund and any other follow up procedures. I made a big mistake, should have gone for Flipkart or Amazon which are much better in responding and taking actions.