eBay India — Case ids are being closed for reasons invalid

Hello folks, I am not sure how many of you have seen this, but I have come across multiple cases where ebay is no longer covering cases for our accounts and helping resolve issues. Instance 1 & 2 I have had orders where I received items broken, ebay chose not to help with the first order because I have had several accounts in history (THIS ISSUE WAS NEVER HIGHLIGHTED IN THE PAST THREE YEARS OR MORE) to not help resolve a claim. Plan of action: So, I have chosen to open yet another account to make purchases so they cannot trace. If they act smart I know exactly what is the best resort. instance 2 broken item photos sent but still closed my case giving an excuse for me not being reachable. It did not take them any time to not follow their regular protocols. EBAY YOU WILL LOSE BUSINESS OVER OTHER WEBSITES if this continues, as nobody wants to believe in Ebay or Ebay guarantee if they keep finding reasons to close cases instead of looking into the reason why case is opened. Lastly, they are not giving what you should get, like coupons etc for the claims that were approved. So, 1> APPROVED CLAIMS NOT BEING WORKED UPON 2> CLAIMS BEING DECLINED FOR IRRELEVANT REASONS. After burning hands I know its going to be hard, but I strongly believe ebay should be taken over by some company like Flipkart or someone more professional in their approach. It is one thing that we as consumers misuse and get punished, but another if you have clean hands and your rights are being snatched away, I would never recommend Ebay to anyone. Only foolishness leads to dealing with them. My experience has been this after being a long time member for over 7 years, its sad how they play a game which is mostly on their side and not in consumer favour. They think they can get away with anything. NOT FOR LONG!!!