eBay India — Faulty product. No revert back

Maulik Parekh

from Delhi, Delhi

Address:	400064
Website:	ebay.in

I bought a sony headphones from ebay.In on 11-05-16. I recived my product on 13-05-16. When i recived the product, i was completely shocked. The packaging was not up to standards, a fake earphone of "sony" branding was given. I raised the claim on ebay, the same day, i recived the message stating 'thank you for raising an ebay guarantee claim (Id[protected] for paisapay id - [protected]. We will contact you within next 5 days.' but there is no response from their side as on 17-may-16. When talked with ebay representative they told we know your problem, our team will be in touch with you, and will solve your issue. Which is not done yet now.
Product details:
Sony mh-ex750 black earphone handsfree headphone with mic 3.5.
Paisa pay id-[protected]
Claim id-1980369
Please solve the complain and take action against them

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Rupali Khanwalkar Bhide

from Hyderabad, Telangana

Ebay.in — Not ready to return the product

Not ready to return the item

eBay.in Customer Care

from Delhi, Delhi

Verified Support

Dear Maulik,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at ebayindia.[protected]@gmail.com

Thanks & Regards,
Team Ebay

eBay.in Customer Care

from Delhi, Delhi

Verified Support

Dear Customer([protected]@gmail.com),

We regret the inconvenience caused to you. Please share your concern with your Paisa pay ID or Claim ID at ebayindia.[protected]@gmail.com to help you.

Thanks & Regards,
Team Ebay

eBay.in Customer Care

from Delhi, Delhi

Verified Support

Dear Rupali Khanwalkar Bhide,

Thanks for reaching out to us. Kindly share your Paisa pay id or Claim id at ebayindia.[protected]@gmail.com so that our team can assist with your concern.

Regards,
Team Ebay

ravikanthmaxx

from Sompeta, Andhra Pradesh

Ebay.in — refund not received from 4 months

Claim ID: 837395 Item number: [protected] Seller ID: 99cellphonez99 Date claim opened: [protected] my money was not received till now so i want to make a complaint on it

rahulrungta

from Bengaluru, Karnataka

Refund for an item which was not as described

Received a product which did not match the description as given on the website.

Raised a claim on the website and also through the call centre but no resolution.

Its been over 6 weeks haven't received the refund.

There has been no response from ebay

eBay.in Customer Care's response, Jun 1, 2016

Verified Support

Dear rahulrungta,

Thanks for reaching out to us. Kindly share your Paisa pay id or Claim id at ebayindia.helpdesk@gmail.com so that our team can assist with your concern.

Regards,
Team Ebay